Common Questions from Harvest Heroes
Q: What if I live in an apartment?
A: No problem! You can add delivery instructions by logging into your account. From there, click "Modify Your Personal Information" and add to "Note to Driver" at the bottom :). You can also shoot us a heads up to firstname.lastname@example.org if you need help.
Q: Can I skip a week if I'm going on vacation?
A: Of course ya can! All you have to do is log into your account, hover over account options (at the top), and click skip deliveries! From there you can select the weekend you'll be out of town. Please do this before Wednesday nights at 11:59 pm the week of your order! If you miss the deadline, don't sweat it - you can email email@example.com and we'll help you out!
Q: When will my delivery come?
A: Deliveries typically take place in the mornings before 12 pm, but we post exact delivery windows on our blog. We also send out delivery windows in our weekly newsletter! We deliver on Saturdays, Sundays, and Mondays depending on zip code. You can see your delivery day at signup!
Q: What should I do with my harvest box?
A: Kindly recycle, reuse it, or leave it out for us the next week :). Your driver will pick up empty harvests boxes for us to recycle. If your driver doesn't pick up your box, don't fret. Sometimes, when their cars are full, adding additional boxes can obstruct their view and be hazardous.
Q: How do friend referrals work?
A: Share us with your friends and family! When a friend or family member signs up for a subscription, you'll both get 25% off a harvest. All they have to do is put your full name under "Who Referred You?" at checkout. We'll take care of the rest! Discounts do not apply to add ons, by the way!
Q: But I'm not a personal chef...?
A: No worries, follow our lead! Our recipe guide is updated every weekend with simple recipes using produce from the delivery. Every customer also receives a free weekly e-newsletter with the week’s harvest and recipe suggestions.
Q: Can I cancel at any time?
A: Absolutely! We don't like contracts either. If you are not 110% satisfied, let us know by emailing us at firstname.lastname@example.org! But we have a feeling you'll want to stick around.