Common Questions from Future Heroes
Q: Generally speaking, how do you work?
A: We source, recover, and deliver delicious boxes of produce to passionate customers on a weekly and bi-weekly basis. For every delivery we make, we donate 1-2 pounds of produce through one of our donation partners or through a free farmer's market. We are on a mission to reduce food waste and fight hunger. Join us!
Q: What does "recovered produce" mean?
A: "Recovered" produce comprises fruits and vegetables that are perfectly fine to eat, but would normally get thrown away. Recovered produce is often discarded because of aesthetic imperfections (think misshapen eggplants or off-color apples) or logistical inefficiencies (when grocery stores over-order produce, they can reject truckloads, and that usually gets thrown away).
Q: How do your donations work? I want to give back!
A: We believe that no person should go hungry. That's why we donate 1-2 lbs per each delivery and set up subsidized farm stands in schools throughout Baltimore city and beyond. Where we sell subsidized bags of produce and accept SNAP/EBT (formerly known as food stamps). Click here to read more about our food access model. If you'd like to donate even more or simply donate in lieu of receiving a delivery yourself, check out our give back page!
Q: What produce comes in a box? Can I personalize it?
A: We have a variety of boxes catered to fit your lifestyle. Our most popular option, the Mini Harvest provides approximately 5-7.5 lbs. of produce, including 1 leafy green, 3-4 types of vegetables and 2-3 types of fruit. It's great for 1-2 people. You can personalize your box by letting us know what produce you love and what produce you can't stand. Want to see more?
Q: Where do you currently deliver?
A: Currently we serve Baltimore, D.C., Philadelphia, and the surrounding areas. Want to see if we deliver to you? Click on the button below!
Q: How do deliveries work?
A: Great question! We offer deliveries on Fridays, Saturdays, Sundays, and Mondays depending on your zip code. Deliveries usually arrive before 12 pm, but we'll send out exact delivery windows the morning of your delivery so you can stay in-the-know. And as we approach your humble abode with your beautiful harvest, we'll text you in anticipation! You don't have to be home for deliveries, and a lot of our heroes will leave a large cooler out in the hot summer months if they aren't home.
Q: Is there a delivery fee?
A: In the cold winter months, we'll add a $0.45 cent fee to cover the cost of winter packaging and fees. In certain areas, we will add a small delivery charge of $1.99! These delivery fee will only be applied to orders under $19.99 in Severna Park, Annapolis/Crofton, Sykesville, Northern Virginia, NJ & Philly suburbs.
Q: How do referrals work?
A: Share us with your friends and family! When a friend or family member signs up for a subscription, you'll both get 25% off a harvest. All they have to do is put your full name under "Who Referred You?" at checkout. We'll take care of the rest! Discounts do not apply to add ons, by the way!
Q: But I'm not a personal chef...?
A: No worries, follow our lead! Our recipe guide is updated every weekend with simple recipes using main ingredients from the current and following week's delivery. Every customer also receives a free weekly e-newsletter with the week’s harvest and recipe suggestions.
Q: Is the produce locally grown all year round?
A: During the growing season (late spring through late fall) we source most of our produce from farmers within a 200-mile radius. This means that most of what we deliver comes from Maryland, Virginia, Delaware, and Pennsylvania.
In the offseason, we expand our network to suppliers in warmer regions of the country such as Florida. We place a higher priority over recovering produce from going to waste than its origin.
Q: Is the produce organic?
A: We do currently offer an all-organic option! You can find our three organic options if you scroll down our homepage here. Our organic produce is not 100% recovered at the moment, but we're working on it! Our recovered options are not organic but they are consciously sourced.
Q: Can I cancel at any time?
A: Absolutely! We don't like contracts either. If you are not 110% satisfied, let us know by emailing us at firstname.lastname@example.org! But we have a feeling you'll want to stick around.
Q: Do you accept SNAP/EBT (formerly known as Food Stamps)?
A: We applied to accept SNAP through the USDA and once we hear back on our application, yes! Not only are we working to accept SNAP/EBT, but we'll be providing our harvests at a discounted price! Until then, we are establishing pick up sites where you can use your SNAP/EBT benefits, as well as cash and credit/debit. For more information, fill out this form.