Below is the suggest protocol for all drivers for Hungry Harvest in Philadelphia. This protocol is designed to give all drivers a simple, organized method for completing their assigned tasks. While these protocols are highly recommended, drivers are free to complete their assigned tasked in any manner they see fit, within the confines of the time frames designated by Hungry Harvest LLC.
Day Before Assigned Delivery Day(s)
View assigned route through the Onfleet application.
Know your scheduled arrival time for the day of delivery.
Ensure your car is clean and there is freed up space to methodically place our boxed food items for delivery.
Ensure a working car charger and cell phone charging port
Ensure you have a full tank of gas (or an adequate amount so that you will not need to make a fill stop while you are in your designated service area)
Switch to “On Duty” from “Off Duty” in the Onfleet app.
Navigate to the warehouse for load up at your assigned and confirmed arrival time to:
6700 South Essington Ave
Alert load up team of your arrival and pull into the spot corresponding with your route.
Load your vehicle so that your last delivery task is loaded in your car first and so that it can be accessed last. If you are loading any deliveries into your TRUNK make sure they are the first tasks that you are assigned.
Ensure that you are checking that all the tasks in your OnFleet delivery queue are matched with a customer order on your pallet. ALERT load up if there are missing customer orders.
Alert*: Some customers will have multiple boxes for one task/ delivery. Please make sure you have both of those orders in your vehicle before leaving the warehouse. In the task details any item that contains “Harvest” is a customer order (e.g.: 1 Fruit Harvest Mini and 1 Mini Harvest is 2 orders on the same order)
Starting the delivery process:
Slide to start the first task with OnFleet. (Make sure the task is the first one you are to complete and is assigned for the correct day. Example: “Complete today between 6:00 am and 12:00 pm”
Select the address “1234 street, example, state” of the first delivery and select “Directions”. This will take you to google maps so you can start navigation to your first task.
Drive to your first destination making sure that the house or apartment you arrive at matches up with the information in OnFleet
*Check for any delivery notes shown in OnFleet containing specific delivery instructions.*
It is very important to follow customer delivery instructions so that we do not incorrectly deliver their order (e.g.: “Please leave with concierge. Thanks!”)
Slide to complete the task in OnFleet.
**Get documentation** at every delivery by using the photo, signature, and/or completion notes sections in the task window on your phone screen after the task has been completed.
Signature: when delivering directly to the customer
Photo: when leaving the box at a customer’s residence (at their house door, apartment door, concierge)
Completion Notes: to add additional information about the delivery such as information we should know about their house or apartment that was not included in OnFleet for their task
If you cannot gain access to a customer’s residence, are not sure a safe place to leave their order, and cannot get in touch with the customer please CALL DISPATCH and leave a note about what happened for reference.