Part 1: Intro

Apps to have on your phone:

  • OnFleet - we will send you the link and you can download it from the link. The OnFleet App cannot be accessed from the App Store.

  • Google Maps - we use google maps API to export the delivery address from our Delivery app OnFleet.

  • Shiftplanning Humanity - we use this app for scheduling and confirmation of arrival times on confirmed delivery days



  • Please Notify us of any changes to weekend scheduling AT LEAST 72 hours ahead of service day, failure to do so will result in immediate termination of relationship as we cannot plan



Box Temperature/Product Freshness:

  • Load the LAST boxes you will deliver into your car FIRST. This way the first boxes you will deliver are most accessible

  • Make sure any boxes you load into your trunk are the first boxes you will be delivering

Product Handling

  • Handle boxes carefully when moving them from the pallet to your vehicle. Do not stack boxes on their sides as contents can shift and the box can become damaged during the delivery process.


Delivery Process:


Proof of Delivery:

  • It is expected that you have proof of delivery for every delivery you make.

    • A signature from the customer when the harvest is handed to the customer

    • A photo when the box is left out and not delivered directly to the customer (i.e.: “left with concierge, could not get to apartment door”)

    • A completion note when supplemental information is needed to describe what happened at the delivery

Apartment Deliveries:

  • Make sure if the person has an apartment listed in on the OnFleet application that you are attempting to deliver to their specific doorstep within the apartment complex (and make sure that your photo can capture the box with the apartment number)

  • If you are not able to take the elevator or get past the concierge please leave a completion note that explains why you were not able to get up to their specific apartment

House Deliveries:

  • Make sure the address in OnFleet matches the number on the house and that your are on the correct street when doing so. There are occasions when a house number is the same as the one in OnFleet but not on the same street as the customer’s address in OnFleet

Difficult Deliveries:

  • Please TEXT/CALL dispatch anytime you get to a delivery where the information is wrong or incomplete as well as leave in the completion notes for the customer. If the delivery was a challenge we need to know so we can update the delivery notes the driver sees so that it is easier for the next driver making that delivery!



    Car Insurance:

  • As a condition of doing business with Hungry Harvest and at Contractor’s own expense, Contractor shall, during the term of this Agreement, maintain current insurance of the types and in the amounts required by law in the jurisdiction in which Contractor operates to perform

  • Car ChargerMake sure you have a working phone charger in your car for the day of delivery so that your phone does not lose charge during the delivery process.

  • Maintenance: Making sure your car is maintained and road-ready for delivery day

  • Tires: make sure all tires have air and tread before coming in for deliveries to avoid potential delay while on the routes

  • Oil: make sure you have had an oil change within the recommended time frame to reduce the chance of breakdown during the service window you are designated

  • Head/ Tail Lights: make sure all head/tail lights are functioning


OnFleet/ Google Maps APIs:

Read over OnFleet’s guide at this link to understand how the mobile app works with your phone:


  • *Tip: Be careful as OnFleet will route you to a longitude and latitude of the specific delivery you are making and not necessarily to a pin linked to the actual address. What this means is that the pin dropped may send you to the alley or street behind the house or apartment you are assigned to. Be sure to look at the address on the app and make sure the navigation has sent you to the street and exact address numbering where the customer you are delivering to is located.


Google Maps:

  • Google Maps’ Application is integrated into OnFleet’s

  • To be sure you do not have navigation issues due to connectivity, download the Google Maps associated with your specific route to use offline.

  • Directions to download a route area to use offline

To download an area to use offline, follow the steps below.

  1. On your phone or tablet, open the Google Maps app .

  2. Make sure you're connected to the Internet and signed in to Google Maps.

  3. Search for a place, like Baltimore City.

  4. At the bottom, tap the bar that has the name of the place you searched. If you search for a place like a restaurant, tap More .

  5. Select Download.

Tip: The biggest size for an offline area is 120,000 square kilometers. If you try to save a bigger area, you'll be asked to zoom in to a smaller area.

  • Be careful because OnFleet will route you based on the longitude and latitude of the specific delivery you are making and not the pin linked to the actual address and that can send you to a number of places including the alley or street behind the house. Be sure to look at the address on the app and make sure the navigation has sent you to the street and exact address where the customer you are delivering to is located.


  • You will be paid within 7 days of services for Hungry Harvest

    • For the first two weeks of delivery driving you will be paid via Venmo or Paypal. Paypal and Venmo can both be sent electronically. 

    • After two weeks of delivery driving you will be set up on Direct Deposit after filling out the direct deposit form. Your payment for the week of services will be deposited into your account the Wednesday after their completion



Part 3: The Day Of

  • Arrive at the Philadelphia Wholesale Produce Market on time
  • When you arrive at the gate, tell attendant you are with Hungry Harvest (entrance fee will already be paid)
  • Drive to the Ryeco section to meet cross-docking manager and other drivers (see map below for details)
  • Verify that you have every box on your OnFleet. 
  • Load up your car starting with the last stops so that the first stops' boxes are most easily accessible 
  • Set out on your route using OnFleet, be sure be keep your phone charging and call dispatch with any questions or concerns.
  • Have fun 😄


Part 4: Elements of a Perfect Route

Perfection is key to keeping everyone happy. And a little extra cash doesn't hurt either :)

  1. Arrive on time. 
  2. Start your first delivery task on time
  3. Follow every delivery instruction. If there is an issue or you have questions, call the dispatch team and the customers
  4. If there are no delivery instructions, ensure the customer’s address is correct and knock/ring doorbell (if it’s after 8:30 am). If no one answers, leave the harvest in front of the door
  5. Place all boxes INSIDE OF coolers if there is a cooler outside (picture below)
  6. Deliver each customer their correct harvest to the correct address
  7. Ensure that your phone is plugged into a car charger and does not lose power at any time during the route
  8. Pick up and take any used harvest boxes left outside
  9. You are required to show proof of the completion of every delivery. If no one answers, take a photo of the box in front of the door and upload it to the app  photo of box in front of door. If the customer answers, request they sign on the app. Include any extra notes when necessary
  10. A perfect route cannot include any delivery-related customer disappoints
  11. You are expected to finish your route accurately by the designated time

Part 2: The Day Before

Driver Protocol


Below is the suggest protocol for all drivers for Hungry Harvest in Philadelphia. This protocol is designed to give all drivers a simple, organized method for completing their assigned tasks. While these protocols are highly recommended, drivers are free to complete their assigned tasked in any manner they see fit, within the confines of the time frames designated by Hungry Harvest LLC.


Day Before Assigned Delivery Day(s)


  • View assigned route through the Onfleet application.

  • Know your scheduled arrival time for the day of delivery.

  • Ensure your car is clean and there is freed up space to methodically place our boxed food items for delivery.

  • Ensure a working car charger and cell phone charging port

  • Ensure you have a full tank of gas (or an adequate amount so that you will not need to make a fill stop while you are in your designated service area)


Delivery Day


To Do:

  • Switch to “On Duty” from “Off Duty” in the Onfleet app.

  • Navigate to the warehouse for load up at your assigned and confirmed arrival time to:

    • 6700 South Essington Ave

  • Alert load up team of your arrival and pull into the spot corresponding with your route. 

  • Load your vehicle so that your last delivery task is loaded in your car first and so that it can be accessed last. If you are loading any deliveries into your TRUNK make sure they are the first tasks that you are assigned.

  • Ensure that you are checking that all the tasks in your OnFleet delivery queue are matched with a customer order on your pallet. ALERT load up if there are missing customer orders.

    • Alert*: Some customers will have multiple boxes for one task/ delivery. Please make sure you have both of those orders in your vehicle before leaving the warehouse. In the task details any item that contains “Harvest” is a customer order (e.g.: 1 Fruit Harvest Mini and 1 Mini Harvest is 2 orders on the same order)


Starting the delivery process:


  • Slide to start the first task with OnFleet. (Make sure the task is the first one you are to complete and is assigned for the correct day. Example: “Complete today between 6:00 am and 12:00 pm”

  • Select the address “1234 street, example, state” of the first delivery and select “Directions”. This will take you to google maps so you can start navigation to your first task.

  • Drive to your first destination making sure that the house or apartment you arrive at matches up with the information in OnFleet

  • *Check for any delivery notes shown in OnFleet containing specific delivery instructions.*

    • It is very important to follow customer delivery instructions so that we do not incorrectly deliver their order (e.g.: “Please leave with concierge. Thanks!”)


  • Slide to complete the task in OnFleet.

  • **Get documentation** at every delivery by using the photosignature, and/or completion notes sections in the task window on your phone screen after the task has been completed.

    • Signature: when delivering directly to the customer

    • Photo: when leaving the box at a customer’s residence (at their house door, apartment door, concierge)

    • Completion Notes: to add additional information about the delivery such as information we should know about their house or apartment that was not included in OnFleet for their task


  • *Failed Deliveries:*

    • If you cannot gain access to a customer’s residence, are not sure a safe place to leave their order, and cannot get in touch with the customer please CALL DISPATCH and leave a note about what happened for reference.